TCCN Physicians and Practice Administrators,

TCCN is excited to announce that we have engaged Sterling Seacrest Pritchard “SSP” as our new insurance consulting firm for the TCCN Malpractice Program effective July 1, 2022. Alongside the TCCN team, SSP will be assisting in the management and coordination of our professional liability program as we approach the 2022-2023 insurance renewal. We are very pleased about this new partnership and the intellectual capital SSP brings to TCCN members through their depth of experience in the professional liability marketplace both locally and nationally.
SSP is one of the largest insurance brokerage and consulting firms in the Southeast and brings over 30+ years of experience in physicians’ and surgeons’ professional liability insurance to TCCN members. SSP’s Healthcare Practice includes over 30 team members. TCCN members will have access to the SSP team and the additional services they provide their clients.   
Services provided by SSP may include:
Claims Management & Advocacy
  • Claims Management
  • Training & Education on claims reporting
  • Claims advocacy and coverage analysis
  • Strategic claims review
  • Loss history analysis and trend reporting
  • Loss control consulting
SSP In-House Legal Team
  • Review of data requests – (i.e., subpoenas, medical records, court, etc.)
  • Contract\legal review – risk transfer guidance
  • Regulatory advice and guidance
  • Legal research and claim advocacy
  • Communication guidance
Risk Management Consulting & Education
  • Incident/Situational consulting (24/7)
  • State-specific clinical/legal/regulatory research
  • Provider/Staff risk education & presentations
  • Emerging pediatric risk education and guidance
  • Extensive Library & Resources including:
  • Consultation and training on documentation strategies to reduce risk
  • Guidance on medical record request (patient, attorney, court)
  • How to handle patient terminations
  • HIPAA advice
  • Post Injury loss mitigation
  • Improving claim communication and expediting claim resolution
  • Responding to negative patient feedback, including false accusation on social media
  • Clinical Trials risk and insurance solutions
Brokerage & Insurance Services
  • Coverage & renewal coordination
  • Policy service coordination with carrier (i.e., adding, deleting providers, address & requested policy changes, etc.)
  • Coverage Inquiries
  • All coverage lines (i.e., property, professional liability, general liability, management liability, excess liability, workers compensation, cyber liability, regulatory coverage, etc.)
  • Regional, National and International market access
  • Exclusive market access due to volume
Strategic Risk Analysis & Planning
  • Exposure assessments, gap analysis & recommendations
  • Risk trends – managing and anticipation current vs future
  • Benchmarking
  • Strategic claims review
  • Merger & acquisition due diligence
Frequently Asked Questions:

Does TCCN’s hiring of SSP have any impact on our practice’s current insurance with MAGMutual Insurance Company?
  • No. SSP has been hired as an insurance consultant to assist TCCN in the management of our professional liability insurance program. Practices can continue to work directly with MAGMutual related to any/all insurance matters related to their insurance but also have the added benefit of having access to the SSP team for guidance and advocacy, if needed or desired by the group. There have been no changes to the existing insurance policy that TCCN carries with MAGMutual.

Will SSP’s involvement cost TCCN members any additional money related to the services they provide TCCN members?
  • No. There is no added expense for TCCN members, or TCCN as an organization, associated with the engagement of SSP. 

If I’d like to seek SSP’s guidance related to needed change to our insurance, a risk management question, claim question, etc., who should I contact at SSP?
  • Please direct all questions or concerns to either Tammie Johnson or Marge Hardenberg:
Bartley Miller
O: (678) 419-5373
C: (404) 386-5574

John Miller
O: (678) 424-6503
C: (404) 307-4430
Tammie Johnson
Senior Client Service Executive
O: (678) 424-6509

Marge Hardenburg
Senior Client Service Executive
O: (678) 424-6552
You can also reach out to Barbara Douglas, TCCN Program Manager, via email or phone 770-333-0033 ext-201.

Thank you for your continued support of TCCN.

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Phone: 404-785-0101  l  Visit us at
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