Service Solutions for Amigo Service Dealers from Amigo Mobility International, Inc.                         December 2016
Mike LaBrake
Director of Customer Service Operations

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IS YOUR PRICE LIST UP TO DATE?
Please click below to download our latest parts and pricing list and update your records with this information:



NEW PART UPDATE
The new light up AC cord for our ValueShoppers and SmartShoppers is now in production. The part number for this item is 11480. 

The AC cord lights up when plugged in to indicate a functional outlet. If the plug doesn't light, users should move to another outlet and allow the batteries to charge for a full 24 hours to see if they come back.

DO NOT REPAIR EQUIPMENT
Reminder for Do Not Repair (DNR) equipment:

Please ask all providers to contact Amigo if a Do Not Repair (DNR) piece of equipment does not get sent as "whole" to Used Assets.
NEW PROVIDER AGREEMENT
Our new provider agreement became effective on November 28, 2016. The agreement highlights the following:

 Warranty Parts

  • If Amigo Mobility requests a provider to ship back a warranty part, the replacement won't be delivered until the part is received on our end. This helps Amigo avoid charging providers for parts that are not returned within a 30-day window.
  • When shipping back a warranty part, Amigo will email you a prepaid ARS tag.
  • If Amigo does not request the return of a warranty part, we will ship you a replacement part immediately on the day of the request.

 IVR System

There will be a $15 deduction from invoices when the provider fails to use the IVR System. However, if the tech/provider calls within a reasonable time period and indicates the IVR system was not working, the $15 deduction will be waived.  

 Late Invoices

The following step-by-step process has been incorporated for processing late invoices:

1. On  Day 21 after a work order is checked complete but is not invoiced, Amigo receives a report from Walmart. Amigo will email the provider while the AMI dispatch ing tech will call to request the invoice.

2. If by the  end of Day 25  the invoice is not submitted in the Amigo Web Portal, the invoice will be paid at 90% of the total value, if it's received  between: Day 26 - Day 45.

3. If at the  end of Day 45  the invoice is not submitted in the portal, the incident will be closed and the provider will not be able to submit their invoice.

4. If there are  extenuating circumstances  (AMI failed to flip incident, etc.) for why the invoice wasn't submitted, AMI will allow the provider to invoice.
Contact Us
 
Amigo Service
Phone: 800.248.9131
Fax: 800.334.7274
Customer service is available Monday - Friday from 7:30 am - 6:00 pm EDT

Zak, Mark, Mike, Daniel, Kathy, Keith, Mary, Alex, Randy
  We are here to assist you and your customers. Thank you for your continued support of Amigo products!