Admission Message 4E4/5G4

Day 1 | Welcome Message

Welcome to the Stollery

4E4 & 5G4

The staff welcome you to our unit and are here to support you.

Thank you for partnering with us to care for your child.

The following contains information to guide you during your child's stay.

Depending on the length of your stay, you will receive a welcome, day 2, 3, 4, discharge & your final survey text messages (6 total).

If there is urgent or daily information (free meals, events, etc.), you may receive additional messages.

You DO NOT have to request the messages to STOP as we will not send any further messages.

Texting "STOP" in response to the messages will impact if you can receive messages if admitted in the future.

Be sure to ask anyone on your health care team if you have any questions.

Wi-Fi Access

Free Wi-Fi is available via the “healthspot” wireless network.

For troubleshooting, visit The Family Room, 4H2.02 (4th floor).

Welcome from Staff

Message from Your Care Hub

A team of nurses (Registered Nurses (RN), Licensed Practical Nurses (LPN), Healthcare Aides (HCA)), otherwise known as a Care Hub, will care for your child. You can expect all members to know about and provide elements of care.

Upon admission, you will be oriented to the unit. This includes information about COVID measures, safety features, how to access water, nutrition and other services. Ask us if you have any questions.

After shift change (7am and 7pm), you will be introduced to your new Care Hub (closer to 9 am to permit longer patient and parent sleep).

Health & Safety

Supporting/Visiting a Loved one at the Stollery

If you are experiencing symptoms of contagious illness like a new cough, fever, sore throat, nausea or runny nose please stay home until all symptoms have resolved.

Continuous masking and hand hygiene are necessary for designated family/support persons (DFSP) and visitor at all times.

Designated Family/Support Person is an individual identified by the patient as an essential support, and who the patient wants included in care planning and decision making.

In the event of limited access, priority is given to DFSPs as needed partners in care. Contact the service area before arriving to see if access limits are in place. Please review these access requirements.

**Please be sure to mask at your child's bedside when healthcare providers (doctors, nurses, etc.) enter your child's room.

COVID Resources:

Does your child need a COVID test? Click here for some tips and tricks.

Are you an expectant or new parent during COVID? Click here.

For general COVID-19 information for Albertans, click here.

COVID-19 resources in عربي, 中文, हिंदी, 한국어, فارسی, ਪੰਜਾਬੀ, Af-Soomaali, Español, Français, Tagalog, Tiếng Việt and اردو. are available here.

During these tough times, mental health resources are also available. Find out more here.

Washing our Hands - we do it for them

One of the most effective ways to keep your child, yourself, other patients and staff safe is to wash or sanitize your hands regularly:

when you first arrive
before entering or leaving your child's room
before and after putting on and taking off your mask

Hand washing sinks are located inside your child's room.

Hand sanitizer is located at the entrances to the hospital, to units and your child's room.

It is always ok to ask any member of your health care team to wash their hands prior to providing care for your child.

RAPid Response Team

You know your child better than anyone else and we respect the knowledge you have about your child.

If you have an urgent medical concern about your child, you can push the call bell button, then talk to your nurse or doctor.

If you are still concerned, you feel your child is getting sicker or you want a second opinion, you can call the Rapid (RAP) Response Team.

Call the RAP Team if you are worried about your child's:

Breathing or heartbeat
Color
Sleepiness or restlessness
Or you feel your child is getting sicker

You can have a nurse call the RAP Team or you can call them yourself at 33# from any hospital phone.

Dial 33# from a hospital phon and tell the operator that you need the “Rapid Response Team to Unit ____ Room ____”. The room number is on the wall outside your child's room.

Click here for more information.

How Beds are Assigned

Learn more about how beds are assigned at the hospital.

Please note that for various reason, you may be reassigned to a different room during your child's stay.

Services for Patients and Families

Health Information in your own Language

Interpreters are also available to assist you.

Ask any member of your health team for assistance.

Awasisak Health Team

The Awasisak Team is a group of indigenous staff here to assist you when coming to the Stollery Children's Hospital, while in hospital, and when preparing for the journey home.

They provide support for you and your family. Learn more here.

Visit them on the 4th floor (4H2.36 - across from the North Glass Elevators) or contact them:

Office: 780-407-2313

Text line: 587-985-0167

Fax: 780-407-6131

Email: awasisak@ahs.ca

Social Work

Social Workers are available to support your child and family during your stay.

They can:

navigate community resources and government programs (e.g. financial assistance, accommodation, transportation, FSCD, etc.)

provide education and counselling (e.g. caregiver stress; decision-making; bereavement; child care, employment, and benefit options)

address the concerns of patients and families; solve conflicts within families and with the health system

offer supports as clients transition home or to another care setting

Ask any member of your care team if you would like to meet with a Social Worker.

Parking

AHS has a new parking app that allows users to pay for parking from their mobile device rather than at pay stations.

Learn more about parking options during your stay here.

Virtual Hospital Tour/Maps

Explore the Stollery and find your way around by visiting the Stollery Children's Hospital Foundation's Virtual Hospital Tour!

Accommodation

One parent or guardian can stay overnight in hospital with their child. Rooms have a reclining chair or cot for your comfort. Please bring minimal supplies for your stay.

You can discuss with your nurse which washroom is best for parent/caregiver use. You can also request access to a shower on the unit.

For families from out-of-town, the following options are available. Many hotels have a special rate for families with hospitalized children. Just ask!

Click here for a list of accommodation options with direct links.

The Ronald McDonald House provides a home away from home and support for sick children and their families in a compassionate and comfortable home-like atmosphere. Ask your health care team for a referral.

Larga House provides accommodations and offers transportation to and from the Stollery for families living in the Northwest Territories and Nunavut.

Signature Suites Campus Tower Suite Hotel is across the street and has special rates for families whose children are in hospital.

Ask the unit Social Worker for further information and required referrals.

Food and Beverages

Patient Information

Patient meals are delivered between:

Breakfast - 8:05-8:10am

Lunch - 12:00-12:05pm

Supper - 5:00-5:05pm

A menu is available to accommodate your child's preferences. It is dropped off with the breakfast tray. Here you can select you child's menu for the following day. This must be completed by 7:15pm. Servers will collect the selections with the meal trays.

Can't find anything your child will eat on the menu? You can choose to order some items instead of or in addition to the existing menu choices.

Items you chose must be permitted with your current diet ordered by your health care team. You can ask to speak to a dietician.

Once approved, you can request items listed in the "Always on the Menu" brochure by writing them on your menu on your breakfast tray. Food Services will pick this up when they retrieve the tray.

Family/Caregiver Information

Click here to learn more about access to unit kitchenettes.

Need a coffee, meal or snack? Click here for the main floor retail food service options, hours, and map.