SPEAKER SPOTLIGHT:
Adam Jackson, CEO, Doctor on Demand
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"I'll be speaking about how to leverage digital media to personalize patient engagement. But let me be clear: patient engagement over digital is completely broken in our healthcare system.
Why is it broken? Because most of the healthcare system doesn't treat patients as consumers. To be fair, the burden of stringent regulation around what can be communicated electronically makes this more difficult, but many other regulated industries have done a better job despite these hurdles.
It's hard to imagine how any other industry would survive if it treated its customers the way the healthcare system treats its patients. Imagine travel websites, movie streaming sites or social networks making their customers go through 10x the number of steps actually necessary to complete a task. Those businesses wouldn't last long.
Simplicity is key if we want patients to engage in new programs or benefits offered by employers, health systems and payers. The system must be easy to use and inspire patients to share their great experience with others. You won't achieve a high Net Promoter Score if the system causes users to tear their hair out in frustration and confusion.
We need to treat the patient the way we would like to be treated ourselves. Learn the patient's preferences early on and then customize the experience. Matching the activation messaging to a patient's psychographic needs will give patients reason to engage and share with little effort.
I look forward to talking more about these points at HealthTech Conference 2015."
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