Happy New Year!

HMAA System Upgrade

Member Online Portal

HMAA members may access their ID cards, plan benefits, eligibility, and claims information securely through our new online portal for services rendered beginning January 1, 2024. Our new portal is powered by HWMG and Javelina web, and other features include self-registration, the option to receive only paperless EOBs, and a resources dashboard.

The new portal requires self-registration to create a new account. Members' login information to access our old portal will not work in the new system.

For further information, visit hmaa.com/members/online-services.

Your Bill for February 2024 Premiums

We mailed or e-mailed your bill for February 2024 premiums in mid-January. Bills are also viewable online at hmaa.com/billpay. Here is some information about your bill. 

1.  Date Billed

The date of your bill.

2.  Payment Due Date

The date your total amount is due.

3. Policy and Division Numbers

Your HMAA group policy and division number.

4.  Coverage Summary

This section summarizes your February 2024 eligibility.

5.  Billing Summary

This section summarizes premiums billed, fees (if any), and the total amount due for February 2024 premiums, including any adjustments resulting from 2024 eligibility changes received December 2, 2023 to January 9, 2024. It does not include outstanding balances, payments received, or adjustments for 2023. Those are on a separate bill if applicable.

6.  Payment Coupon

If paying by check, please include this coupon and mail your payment to the address shown. 

7.  For Coverage

The first day of the coverage month.

8.  Current Charges

This section shows your members with February 2024 eligibility. It includes each member’s HMAA ID number, last name, first name, coverage level, plan benefits, and February 2024 premium. A hyphen will appear for non-covered benefits.

9.  Adjustments

This section is for adjustments made to your account. It does not include adjustments for 2023 because those are on a separate bill if applicable.

10.  Fees

Fees billed to your policy (if any).



11.  Total Current Month Premiums, Adjustments, and Fees

The total amount due.

In mid-February 2024, you’ll receive a bill for March 2024 premiums including any credit balances for 2023, unless you asked to receive a refund check.

Bills are viewable and payable online at hmaa.com/billpay or by check.



HMAA wants to ensure a smooth transition for our clients and members. We apologize for the inconvenience these changes may cause and appreciate your patience. 

Cervical Cancer Awareness Month

January is Cervical Cancer Awareness Month. It’s important to get regular screenings as a proactive step in ensuring long-term health. Cervical cancer screenings including cytology (pap tests) and HPV tests are crucial tools in identifying potential abnormalities and are covered by HMAA in accordance with plan benefits.

Here’s some info from Cloudwell Health on how to interpret pap results and reduce potential health risks: Navigating Abnormal Pap Results: A Stress-Free Guide in Hawaiian Spirit

KITV's Best of Hawaii Awards

We would greatly appreciate your help in voting for HMAA in KITV’s Best of Hawaii Awards. To vote, visit kitv.com/island-style/best-of-hawaii, select the Companies tile, scroll down to the “Insurance–Health” category, type in HMAA, and click the green “Vote” button.

Those who vote in 60% of the categories will be entered to win a $1,000 Pop-Up Makeke Gift Card. One valid entry per contestant, per email address. Voting ends on January 31. Mahalo!

View the notice that is included with your billing statement this month.

Need Assistance?

If you have any questions or need assistance, feel free to contact your HMAA Account Manager directly or at (808) 791-7654, toll-free at (800) 621-6998 x301, or AccountManager@hmaa.com.