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Accepting Applications Now
About AWIN
The Arkansas Wireless Information Network (AWIN) is the statewide public safety radio system for the State of Arkansas. AWIN is a digital, trunked radio network with over 130 sites, serving more than 1,200 organizations and 50,000 end users.
Job Title: Network Support Analyst
Position Number: 22087415
County: Pulaski
Posting End Date: 6/5/2024
Anticipated Starting Salary: 46391
Responsibilities include:
- Monitor and maintain the Arkansas Wireless Information Network (AWIN) and related network infrastructure.
- Perform regular network performance monitoring, troubleshooting, and maintenance activities.
- Respond to network-related incidents and troubleshoot issues reported by end users or detected through monitoring systems.
- Provide technical support and guidance to end users regarding network access, connectivity, and related issues.
- Implement and maintain network security policies and procedures.
- Maintain accurate records of network incidents, resolutions, and changes.
- Generate reports on network performance, utilization, and potential issues.
- Collaborate with IT teams, vendors, and service providers to ensure seamless network integration and support.
- Communicate effectively with non-technical stakeholders, translating technical information into understandable terms.
How to Apply
All applications are accepted via the ARCareers website. If you are not a current State employee, please go to arcareers.arkansas.gov and click on "Join Our Talented Community" to create a new profile and sign up for job alerts.
For current State employees, please visit MyARCareers, the internal employee website, and create a profile to search all the latest job opportunities.
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