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Project Summary
Like HCBS providers, many HCBS-enrolled members could benefit from greater use of electronic systems. Every day we are all expected to adopt new technologies that improve our lives and help us to access the things we need, including our healthcare. This includes accessing doctor's portals, utilizing email and text messaging reminder systems for appointment, or receiving services through expanding tele-health and tele-medicine options.
Under this project, HCPF has contracted with the Center for Inclusive Design and Engineering (CIDE) to understand the technology literacy landscape for members served through Long Term Services and Supports (LTSS) and identify best practices for effective instruction in achieving desired outcomes including increased digital literacy and use among LTSS members. The outcome of this work is the development of a Digital Literacy Program aimed at improving the digital literacy skills of Colorado Medicaid recipients so they may better access online health information and services. This training program is designed for guided facilitation from trained Digital Literacy Coaches.
Examples of topics covered include:
- Empowered Digital Health
- Understanding Security Risks
- Using Email
- Navigating to Digital Health Resources
- Utilizing Website Portals
- Troubleshooting Your iPad
All participants in this program (coaches and learners) will receive an Apple iPad to utilize for the entirety of the pilot. The device will be theirs to keep once the program has been completed.
We are excited to announce that we are actively recruiting Digital Literacy Coaches and the members they work or live with to participate in this pilot.
Who is Eligible
Active HCBS Members and their Coaches (Providers, Advocates, Family, Friends) with broadband (high speed) internet access.
If you do not have broadband access and would like more information about how you may be able to obtain it, visit the Governor's Office of Information Technology's Broadband Office.
Description of the Role of the Digital Literacy Coach
The roles and responsibilities of a Digital Literacy Coach include facilitating and guiding your training participants through the courses of the digital literacy curriculum successfully. It is essential for Digital Literacy Coaches to harness a person-centered mindset when coaching their participants. What we mean by person-centered mindset, is valuing the importance of providing a tailored learning experience based on your participants preferred learning styles, abilities, and prior knowledge.
Digital Literacy Coach Requirements
Time Commitment
- Coaches should be prepared to deliver two in-person 30-minute sessions (on average) per week. Some sessions may be 10 minutes longer or shorter. Coaches will determine days and times with their members (learners).
- Coaches will work with learners for about 8-10 weeks, starting no later than the week of Nov. 6, 2023. It’s possible that coaches and members (learners) will not get through all of the material, but it’s expected that the majority of courses will be completed by Dec. 22, 2023.
- Coaches should complete on-boarding training before starting sessions with their learners (total training time will be 3.5 hours).
- Coaches should be able to commit to a 15-minute weekly or bi-weekly remote check-in with the CIDE project team. This will be an opportunity for project team coaching and tech support. The project team will also be available by Zoom or email throughout the week.
Required Skills
Coaches should have a basic understanding of how to navigate electronic devices and the internet. Coaches should know how to browse the Internet, use Zoom, and send emails. Other tech expertise is not necessary.
Member (Learner) Commitment
- Coaches will be responsible for coordinating with learners, including determining what days and times of the week work best for digital literacy coaching.
- Coaches must have access to learners already interested in participating in the program.
- Before they come to the first training session, coaches should have already talked to potential participants and described the main points of the curriculum to learners, including information like:
- Coaches and members (learners) will meet twice a week
- Courses may discuss topics such as: how to use an iPad; how to be safe online; how to send an email; how an iPad can be used to support access to healthcare
Considerations
- We are asking that coaches be in-person with their participants.
- Coaches should have learners already that they have access to who are interested in participating (preference given to those who have more than one learner).
- Learners should be aware that they will get an iPad that they can then keep and that we are asking them to commit to twice-a-week sessions to learn about topics such as how to use an iPad, how to use email, how to be safe online, etc. Sometimes learning can be frustrating, sometimes learning can be fun.
Digital Literacy Coach On-Boarding
Session 1 (Week One): Roles and Expectations & High-Level Preview of Curriculum
Time Commitment:
The first training session will last one hour. Coaches will choose a session:
- Wednesday, Oct. 18 from 9 to 10 a.m. MT
- Wednesday, Oct. 18 from 1 to 2 p.m. MT
- Thursday, Oct. 19 from 9 to 10 a.m. MT
- Thursday, Oct. 19 from 1 to 2 p.m. MT
Purpose:
The purpose of this session is to ensure coaches have a clear, high-level understanding of the project. In this session, coaches will:
- Understand the core objectives of the project.
- Outline how the curriculum is structured and logistics for facilitating their coaching role.
- Learn how to provide feedback effectively to curriculum developers.
- Opt-in to the program and “sign for” an iPad for themselves and their learners.
Session 2 (Week Two): How to Use the Digital Literacy Coach Guidebook
Time Commitment:
The second training session will last two and a half hours. Coaches will choose a session:
- Wednesday, Oct. 25 from 9 to 11:30 a.m. MT
- Wednesday, Oct. 25 from 1 to 3:30 p.m. MT
- Thursday, Oct. 26 from 9 to 11:30 a.m. MT
- Thursday, Oct. 26 from 1 to 3:30 p.m. MT
Purpose:
The purpose of this session is to introduce the coach facilitation guidebook and other learning materials. In this session, coaches will:
- Sign into Moodle as coaches and navigate to learning resources and materials.
- Learn how to use their iPad to access our Learning Management System (LMS) “Moodle.”
- Watch a demonstration of Moodle including how to log in, pick a course, use interactive elements, access the glossary, earn badges, etc.
- Locate and download the Digital Literacy Coach Guidebook.
- Understand how to use the guidebook in conjunction with the Moodle learning materials.
Onboarding Considerations
If a coach cannot make a training date, the CIDE team will attempt to schedule a make-up session.
How to apply to be a Digital Literacy Coach and Member Learner
If you are a member who would like to participate, please apply in coordination with your Coach. This could be a provider who you already work with, an advocate, or a family member.
If you are a coach who would like to apply, please ensure that you have at least one member (learner) who has agreed to participate. Their information and certification of approval to participate will be required.
Please complete the application form by Oct. 13. Eligibility determinations will be made based on the priorities below, when possible.
The pilot will prioritize:
- Members from a diverse population of LTSS waiver recipients
- Members and Coaches from across the state, including rural and frontier counties
- Coaches who are able to work with multiple members in the pilot
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