Worldwide ARINCDirect Support

Welcome back to Jump Seat. Today, we focus again on our support teams. Specifically, we will look closely at our geographical diversity. We have coverage across the globe and at all hours of the day or night to better serve you – wherever you park your plane and whenever you need our help. This article ties together all of our support teams and we encourage you to review the individual team articles in “Useful Links” below. 

ARINCDirect support teams include three main groups: Customer Success, the Operations Center of Excellence, and the Technical Center of Excellence. Each group has focused sub-teams for Tier 1 and Tier 2 support. They have many responsibilities, everything from activating your aircraft to filing your flight plan to performing on-aircraft troubleshooting.  

With subscribers located around the world, it makes sense to position these ARINCDirect team members strategically. That’s why we have people on six continents and in over a dozen countries. The map below provides a current snapshot of coverage and expertise.  

As you can see from the map, we are truly global in coverage. Our support teams are here to help you be successful and we welcome every opportunity to serve you! 

As always, thank you for reading and for being an ARINCDirect customer. If you have ideas for future newsletters, please reply to this email or email us directly at jumpseat@collins.com.

We’ve highlighted each of our support teams in this newsletter. To learn more, revisit the articles below: 



• ARINCDirect Jump Seat: An Introduction to the Technical Center of Excellence 
• ARINCDirect Jump Seat: An Introduction to FOS Tech Support 
• ARINCDirect Jump Seat: An Introduction to the FPLNAV Team 
• ARINCDirect Jump Seat: An Introduction to the Training Team 
• ARINCDirect Jump Seat: An Introduction to Flight Operations 
• ARINCDirect Jump Seat: An Introduction to the Onboarding and Activations Team 

• Our contact information and coverage maps are always linked at the bottom of these Jump Seat articles. Navigate via the ARINCDirect Support button below. 

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