|
This customer service course is designed to be a comprehensive 4-hour class in which students learn the in-demand skills to excel in any customer-facing role. This highly interactive course will cover the following subjects:
Communication: Unlock the secrets of clear and confident communication. This course covers verbal and non-verbal cues, navigating cultural differences, and the power of positive language. Learners will explore the importance of building rapport and maintaining a positive tone while
communicating with customers. Additionally, students will understand the value and demonstrate the ability to use clear and concise communication skills.
Conflict Resolution: Students will learn proven methods for handling challenging situations with grace. They will discover how to identify customer needs, offer solutions, learn de-escalation techniques, and effectively manage conflict to leave a positive impression.
Personality and Hygiene: Learners will explore the personality traits that are recognized as leading indicators of success in the field of customer support. They will evaluate their own strengths and weaknesses and reflect on recommended strategies to develop traits within themselves, and practice and apply newly acquired knowledge by reacting to and resolving authentic situations. Finally, students will engage with proper personal hygiene and appearance in a customer service setting.
Problem Solving: Learners will discover best practices related to finding and evaluating resources used to assist in the process to solve problems and provide customers with resolutions. Learners will explore various methods of organizing resources so that they can be efficiently retrieved when needed. By making connections to the Scientific Method, learners will explore a methodical problem-solving process and apply it to real-world situations.
If you have any questions, please contact:
Kyle B. Carpenter, Ph.D.
Associate Vice Chancellor of Academic Affairs
History Instructor
University of Arkansas Rich Mountain
1100 College Dr. Mena, AR 71953
479-394-7622
Enrollment form:
https://forms.office.com/Pages/ResponsePage.aspx?id=2NGcwvHX2kG_1pzItCH_iUr7j46QctlLqDxNgzcFzRpUOVk0NDhHNEtCNzZYRENVQllBUkVDSkVZOS4u
|