New Trainings @ Community Boards
The Art of Asking Questions
With Ken Cloke
Two days: June 28-29, 12:00-2:00pm PDT
Online Via Zoom | MCLE
There is no greater skill for mediators than the art of asking questions -- not the usual who, what, when, where, and why type. What’s critical are the deeper questions, skillful ones that reveal some new element or facet of the mediated problem that unexpectedly transforms it and makes it solvable. Such questions that expose the dispute’s hidden dynamics and suggest new paths forward towards a shared resolution. 
In this way, we can imagine problems simply as the wrong set of questions – questions, for example, that assume a single, unambiguous truth. Whereas, almost all mediations contain two or more truths, which are deeply ambiguous and paradoxical. What we search for and need are deeper questions that are at least as complex as the conflict they need to clarify and resolve.
By asking skillful questions, it is possible to discover, in the thick of discord, how to:
  • Free ourselves from its all-consuming grip
  • Gain insight into what got us stuck
  • Transform the ways we interact with our opponents
  • Turn criticisms and complaints into openings for improvement, and
  • Evolve to higher levels of skill in problem solving and conflict resolution
Ken's innovative workshop will focus on how to ask skillful questions so we can begin to move into the heart of conflict and initiate open, honest, vulnerable conversations that allow people to work through their conflicts, where resolution, transformation, and transcendence suddenly, inexplicably, exquisitely unfold.
Become a San Francisco Peacemaker Awards benefit sponsor and receive free seats at this training! LEARN MORE HERE.
Ken Cloke
Ken Cloke is Director of the Center for Dispute Resolution and a mediator, arbitrator, facilitator, coach, consultant and trainer, specializing in communication, negotiation, and resolving complex multi-party disputes, including marital, divorce, family, community, grievance and workplace disputes, collective bargaining negotiations, organizational and school conflicts, sexual harassment, discrimination, and public policy disputes; and designing preventative conflict resolution systems.

Ken's facilitation, coaching, consulting, and training practice includes work with leaders of public, private and non-profit organizations on effective communications, dialogue, collaborative negotiation, relationship and team building, conflict resolution, leadership development, strategic planning, designing systems, and organizational change. Learn more about Ken at
This course is approved by the State Bar of California for 4 MCLE credits.(provider #9323). $25 processing fee required.
  • Dates: June 28-29, Tuesday-Wednesday
  • Times: 12:00-2:00pm PDT
  • Cost: CB Members, $149 | Public, $199
  • Location: Online via Zoom