From the Desk Of

Curtis Glassen

We are committed to providing the best experience at our quarterly meetings and ensuring they remain relevant and useful. To achieve this, we will be adding more data to our meeting materials. After each meeting, please take a moment to complete the brief survey we will send you. Your feedback is invaluable to us.

We are also excited to announce that we will soon be streamlining the login process for our client portal. If you haven't already, we encourage you to explore this convenient feature for submitting tickets or requests.

In a previous newsletter, we highlighted the importance of backing up your Office 365 data and addressed the misconception that Microsoft is responsible for your data. As the use of OneDrive for Business continues to grow, it's essential to back up your data for added protection.

Finally, we urge you to consider adopting our employee security training if you haven't done so already. Many insurance applications now inquire about or require such measures. Don't miss out on this opportunity to enhance your company's security.

Thank you for your continued support.

Curtis Glassen

Free 3CX Voicemail Transcription

We're excited to offer free voicemail transcription to clients who have our MMS 3CX phone systems. With this feature, voicemails can be automatically transcribed and included in the email attachment. The transcription will also be displayed in the 3CX Web Client's Voicemail function.

The transcription service is powered by Google and we cover the costs for our clients. If you have our MMS 3CX Phone System and are interested in enabling Voicemail Transcription, please contact our support team to request this feature.

What is 3CX?


Professional Recordings & Music on Hold Available

At Glassen, we offer professional recordings and music on hold voice overs through a partnership with a high-end contractor. Simply provide us with a script and we'll take care of the rest. Our recording options include prompts, greetings, and voiceovers with music. Prices start at $60 per minute for voice only (with a $100 minimum) and $100 per minute including music.

If you’re just looking to customize your music on hold, you'll need to use a royalty-free music track due to music royalty laws. We recommend smartsound.com for finding and purchasing a music track that you like. Most tracks cost around $50, and we can handle the rest.

Let Glassen help you tailor an affordable and customizable professional recording option for your business. If you have any questions, feel free to reach out to us. 

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Don't Forget - Computer Security Updates

Keeping your computer up to date with the latest security patches is essential for protecting your system. To make things easier, we automate the installation of updates and maintenance on a weekly basis.

If you're unsure of the timing of your maintenance window, please contact our support team. It's important to leave your computer on during this window to ensure updates are installed. This applies to laptops as well, which must be powered on and connected to the internet (closing the lid may power down the machine).

If you forget to leave your computer on during the maintenance window, your system will fall behind on updates until the next window occurs. While this isn't catastrophic, missing multiple windows may prompt our support team to reach out and ask to get your computer caught up.

Remember, it's important to make it a habit to leave your machine on during the maintenance window to ensure it remains updated and protected. If you have any questions or concerns, please don't hesitate to contact us.

Employee Spotlight - Moe Shittu

Support & Service Manager

Moe Shittu

Q: What is your job title and how long have you been with the company?

A: I am the Service Manager and I have been with Glassen for 13 years.

Q: What is it like working at Glassen?

A: It's been an awesome ride. I'm always learning and being challenged, and everyone that works here is great to be around. I never dread waking up to come to work.

Q: What do you like about the company culture?

A:  I love the people and the direction the company is going.

Q: What is your favorite part of the job?

A: I love that everyone's opinion matters and that Curtis is always looking for new ideas and comes to everyone for them.

Q: What is unique about working at Glassen?

A: Everyone is comfortable just being here, and it's not always just about work. Because of this, we are efficient and know we can always count on each other for help.

Q: How would you summarize your job?

A: I train and oversee employees, find ways to make complex operations easier for techs through automation, and handle server and network projects.

Q: What is something about you that not many people know?

A: I love playing group video games like Super Mario Party and enjoy group activities in general.

Q: What is your favorite hobby?

A: I love trying all types of beers and bourbons.

Q: Are you currently binge-watching any shows?

A: I'm currently binging Black-ish and Grown-ish, but my wife and I are waiting for all our Chicago PD, Med, and Fire shows to air so we can watch them.

Q: One thing you couldn't live without?

A: Family.

Q: What is something we should know about you?

A: I hate reading, but I'm always down to have a drink with a friend.

Get to know the rest of the team!
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