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Adding a Branch Prefix to the OPS Reference
OPS allows you to collect direct debits from within FLEX, with automatic reconciliation of payments on the patient record.
When using one OPS account to manage multiple practices (and not running hosted FLEX) it can be difficult to identify specific payment issues for each branch as all non-payer statuses are downloaded for the group into every branch - however there is a simple solution that can help - branch prefixes.
When creating an OPS record, a payer reference is automatically assigned - this reference can be edited and we recommend adding a prefix to the beginning of the reference to identify the branch where the patient belongs.
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