#102 - Week ending May 5^th, 2023

Welcome to this weeks 'Take 5', your 5 minute Optinet roundup. If you need clarification on any points or have questions drop us an email or create a support ticket.

The quickest way to get in touch is to send an email to support@optinetuk.com, emails are logged as tickets in our helpdesk software.

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TAKE FIVE #100

PRIZE DRAW WINNER

Over the last two weeks we invited users to send us their feedback - about FLEX, our service, what they like (or don't) and how it makes their life easier in practice.

We put all the names in a hat and picked one out. The lucky winner, who has won a training day in our training suite in Malvern has been notified - look out for photos of their visit in a future T5.

Below is a selection of comments taken from those we received.

"These are the main areas that Flex has made easier and quicker for us resulting less and more accurate admin and running of the business.

Easy to book appointments (including online)
Keeping track of payments and till transactions is easier than paper methods and complies with MTD.
Easy to send reminders
Electronic ST/CL exams avoids the trappings of paper notes - i.e. always legible, no loosing or misfiling px notes
No more filling out NHS forms!

There are lots of other features that we really appreciate but the above are the cornerstones that make life easier. The help team are always very friendly and helpful. I couldn’t imagine running the business without Flex now."

"Having just moved to flex we are finding it so much more intuitive and simple to use. It’s straight forward to operate and fast."

"Optinet is now running as the core to our practices! The team are great and always on hand to help us with queries."

"The friendly customer service. No problem is every too small and the patience the staff have at answering questions and getting to the bottom of any query we have."

"We love Flex. Since 2019 we’ve had it from basic functions all the way to now hosted flex and use of the numerous integrations. We’ve tried to embrace all of the changes and have seen a huge improvement to our business in terms of efficiency and understanding.

The team are always on hand and I know can be busy at times but always do their best to see if our needs can be accommodated.

We love how forward thinking Flex is, as we have other colleagues on other providers who are not as proactive at new integrations such as egos/DDs/eReferrals etc.

It’s always great to know if something new is out there, that FLEX will have it."

SUPPORT HOURS

A reminder of our support hours:

Monday to Friday: 08:45 - 17:30
Saturday : 09:00 - 12:00
Sundays / Bank Holidays : Closed

Tel: 0800 310 2400 / Email: support@optinetuk.com / Online: help.optinetuk.net

COMMUNICATION from PCSE

Received 04/05/23 13:08

We received the following a communication from PCSE yesterday:

"We have been made aware of an ongoing issue that is impacting the performance of eGOS and PCSE Online.

During peak times you may not receive acknowledgement of a successful submission, you may not receive processing confirmation or you may see a timeout message."

You can read the full communication here

If you have any claims that are 'stuck', please contact the support team who will be able to assist you. Our new 'Claim Rescue' option, added to FLEX recently, makes it easier and quicker than ever to resolve claim issues.

support@optinetuk.com to open a ticket automatically

training@optinetuk.com to book staff training

installs@optinetuk.com for install questions

sales@optinetuk.com to book a FLEX demonstration

Uplift in the fees paid for NHS optical vouchers in Scotland (June '23)

We have had a notification from NHS National Services Scotland, advising us of a change in voucher values effective June 1st.

We are planning how best to automate the update process for FLEX users and will provide more detail in the coming weeks. PCS & V5 users will ned to manually update the values, we will post links to help pages in next weeks edition.

May Edition

Vision Now Magazine from NEG

The latest digital edition of 'Vision Now' is available on the National Eyecare Group Website or by clicking the link below.

Catch up on all the latest news in our industry and features like:

EDOF: Any age | any stage
Practice Sales: How to back the right horse
WCSM: Where past meets present

Read Now

Latest Patches: v1.5.7.29 /30

HPP indicates high priority patches that are downloaded and installed automatically

MTS indicates patches that have been deployed to the 'Hosted FLEX' servers

REQ indicates a patch that will be loaded on request or when an issue is highlighted

*** If you would like any other patches applied, please raise a support ticket ***

NO PATCHES THIS WEEK

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