All you need to do to enter is give us your practice feedback! Tell us what you love about FLEX, what features have made practice life easier, is there member of the team that goes above & beyond - we don't mind what it is, your feedback will help us shape our services in the future.

To leave your feedback, click the button below. The winner will be announced in T5 in 2 weeks time.

Did you know that you can email an order to a supplier in FLEX, setup the email address against the supplier and set the method to 'Email' and you are good to go!

• Menu > Setup > Stock > Suppliers
• Find the supplier you would like to update and double-click it
• Click the 'Ordering' tab
• In 'EDI Details: Method' select 'Email'
• Enter the 'Email Address' to send orders to in the email box below

When confirming a dispense, FLEX can also offer to create the order, print the order, create a corresponding till receipt but did you know that those processes can be automated to save you time & clicks!

Here's how:

• Menu > Setup > Branch > General > Settings
• Click 'Update Branch'
• Scroll to 'Dispense' section
• Tick the following boxes
• Auto Post To Till
• Auto Create Order
• Request to Print Order
• Auto Print Order
• Go to Till after Confirm

The latest digital edition of 'Vision Now' is available on the National Eyecare Group Website or by clicking the link below.

Catch up on all the latest news in our industry and features like:

• Net Zero: The urgent call
• iDay '24 Preview



HPP indicates high priority patches that are downloaded and installed automatically

MTS indicates patches that have been deployed to the 'Hosted FLEX' servers

REQ indicates a patch that will be loaded on request or when an issue is highlighted

*** If you would like any other patches applied, please raise a support ticket ***

• #073
• PVN Venues: You are now able to search for a PVN venue in setup
• Diary: Addresses an issue where the Px title was loading inconsistently in the appointment booking window

• #074
• OPS: Update to allow free selection of payment days on compatible payment plans

• #075
• Cumulative Patch: Includes all previous patches MTS

• #076
• OPS: Removes 12 month limit on fixed schemes

• #077
• Dispense: BVD displays to one decimal place on the dispensing summary reports

• #078
• Performance: Contact lens history and Scheme windows have been updated to improve loading performance.