#63 - Week ending February 11^th, 2022

Welcome to this weeks 'Take 5', your 5 minute weekly Optinet roundup. If you need clarification on any points or have questions drop an email to support@optinetuk.com or raise a ticket in the portal.

Claims Locked as Submitted

We had a number of practices ringing with claims that were still set as 'Submitted' when they should not have been, we believe this is as a result of a 'hiccup' in the PCSE systems.

If you need the status of any claims to be changed please contact the helpdesk who will be happy to help.

New & Recently Updated Documents

Auto-Family Searching

Patients can be linked together to make family groups, in FLEX we define a family group as those living at the same address.

There are benefits to creating families:

View recall dates / till balances in one place
Update all records when address changes
Quickly add new family member with pre-filled details

To enable automatic family searching:

In FLEX navigate to 'Setup > Branch > General > Double-Click a branch > Data'
Tick the option shown in the image below...

FLEX Messaging

The internal messaging screen in FLEX allows conversations to be created between groups of staff members.

Conversations can include links to patient records and web links.

Read about 'FLEX Messaging' on the support portal

The new dates for 100% Optical are 23-25 April 2022, and will continue to take place at the ExCeL London.

Visit the Optinet stand, B145

Latest Patches

HPP indicates high priority patches that are downloaded and installed automatically
MTS indicates patches that have been deployed to the 'Hosted FLEX' servers
REQ indicates a patch that will be loaded on request or when an issue is highlighted

*** If you would like any other patches applied, please raise a support ticket ***

#033 - NHS England
Two options have been added to the 'NHS England Claims' screen to quickly switch between finished claims and claims that need attention.
Tint values are now being correctly calculated for GOS3 & GOS4 when prescription changes.
The link between a GOS1 & GOS3 claim has been improved
Prism values are now being correctly calculated for GOS3 & GOS4 when prescription changes.
Small Glasses and Special facial characteristics values are now being populated correctly from Voucher setup.
A confirmation dialog has been added when Bifocal/Varifocal voucher is selected and Distance or Near are chosen in the Suppliers and/or Patients declaration.

How are we doing?

We want to hear from you!

Send us your ideas for enhancements to FLEX, service improvements and general feedback - click the link below...

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