We will be exhibiting at the Scottish Optical Conference in Glasgow next month.

If you are planning on attending the conference, please stop by our stand in the exhibition area and say hello. We will be happy to answer any questions you've got about FLEX and show you some of the new enhancements and features in the latest update.

The conference takes place on Sunday 20^th November at the Glasgow Radisson Blu hotel on Argyle Street.

NHS Eye Examination Fee Increase in Scotland

A reminder that all NHS eye examination fees in Scotland we increased by 4.5% on November 1^st.



You should update your sales items & voucher values now, if you haven't already.

Please refer to our knowledgebase articles (linked below) for details of how to update your fees and related till sales items.

We have seen a recent spike in tickets regarding eGOS claims with a stuck 'Submitted' status - likely due to the PCSE service issues at the end of September / October.

If you think this may be the case then please get in touch with the helpdesk team who can quickly free them up and make them available for re-submission.

Webpost Update - Action Needed

We have received the following communication from Webpost that they will be updating their despatch manager on 11^th November. If you still use Webpost to send your recall letters you will need to check & possibly update your letter templates (as per the information below).

Release Arrives In Practice

FLEX update v1.5.7 went on general release this week, with the first group of practices being updated on Monday night.

Feedback has been good so far, we have issued patches this week to address some minor issues.

You can check the date of your update by viewing the release schedule below. You will need to know your download group, which is displayed in the 'About' screen in FLEX (Menu -> About).

The download group is shown in the 'System Information' section.

100% Optical Registration Open

Free registration for the 9th edition of 100% Optical is now LIVE!

Source the latest eyewear, technology and solutions for your business. The event will take place on 25 - 27 February 2023 at London's ExCel.

Docmail Price Increase - Nov 7^th

Following an announcement by the Royal Mail that they will be increasing their prices, Docmail have advised us that the price to send a document through them will increase by 6p a pack, from November 7^th. All reverse side printing and additional sheets in a pack are unchanged.

The new price list is below.