#57 - Week ending December 17^th, 2021

Welcome to this weeks 'Take 5', the last one for 2021, your 5 minute weekly roundup of what's been affecting users this week. If you need clarification on any points or have questions drop an email to support@optinetuk.com or raise a ticket in the portal.

T5 will return on Friday 7th January 2022

2021 Fun Facts...

There are 342,000 lines of code in FLEX 👀

A standard FLEX database comprises 364 tables 👀

There are over 1000 stored queries that retrieve data in FLEX 👀

There are 437 windows in FLEX 👀

We had 303 requests for changes to FLEX👀

We ran 9,500 OptiSave backup checks👀

We checked 11 terabytes of data for practices 👀

We had over 12,000 helpdesk tickets👀

16% of tickets came in by email 👀

Important Update From Docmail

Docmail Price Change 2022

At Docmail we pride ourselves in providing you with the best service to help you send your important communications. Whether you are sending printed mail in envelopes or online communications, we aim to provide you with the very best value for this service.

We wanted to share an update with you that Royal Mail have announced a postal price increase that will come into effect in January 2022. This postal increase together with the escalating paper, carriage and energy prices means from the 5th January 2022, the cost of sending your documents through Docmail will increase by 5p per pack. All reverse side printing and additional sheets in the pack will remain at our current rates.

Taken from popular conversations this week from the helpdesk...

Patient Account

There is a handy patient account feature in FLEX, top-ups can be made via the till and money withdrawn to pay for goods - a full account history is also available

Email Customer Receipts

There may be occasions where a customer needs a copy of their receipt in an electronic format i.e. for claiming on insurance. A PDF copy of a receipt can be sent directly from the till, using the email address stored on the patient record - if no address exists you will be prompted to enter one. A template email can be created that will be used when the receipt is sent.

Directing printing to a specific printer

It is possible to direct different sections of FLEX to print to specific printers in the practice, you may want your orders to always print on the HP Laserjet that is in the lab or the dispense reports to always print in the dispense area - you can even set a specific printer for each document!

How are we doing?

We want to hear from you!

Send us your ideas for enhancements to FLEX, service improvements and general feedback - click the link below...

Send Feedback

Latest Patches

HPP indicates high priority patches that are downloaded and installed automatically
MTS indicates patches that have been deployed to the 'Hosted FLEX' servers

*** If you would like any other patches applied, please raise a support ticket ***

v1.5.6
#019: Stock
Performance update, barcode lookup speed improvement when adding a new SKU.
#020: Contact Lens Record
Contact lens refraction window now transposes the final Rx to match the over refraction Cyl format, if the original Cyl is 0.
#022: Reports
Payments by group report is now grouped together by Branch and then Sales Group. [MTS]
#023: Diary
It is no longer possible to mark a slot as non-bookable if somebody is trying to book into that slot.
Shortens the refresh time to reduce potential slot clashes.
Updates the method for deleting appointments [MTS][HPP]

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