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Internal Only

May 16, 2024

Installers can now modify key fields

Within the RHI app installers can now edit the vehicle data on the vehicle screen. This enhancement will reduce support calls and increase installation efficiency, saving both installers and Verizon Connect time and money. Previously, installers would need to contact Customer Support for any vehicle editing needs.

15% of installer calls require vehicle editing assistance – with this change in the RHI app, we expect to see calls significantly decrease.

New fields can now be edited

Editable fields include:

Vehicle name (note: only editable for new installs)
Vehicle number
License plate
Vehicle Identification Number (VIN)
Year/Make/Model (YMM)
Fuel type
Odometer
Engine hours
Tank capacity
Fuel efficiency (city)
Fuel efficiency (highway)
Vehicle photo

Tier 1 & 2 Talk track

Tier 1 / 2 Support - to be disclosed with installers who request support for editing vehicle data fields within the RHI app:

“I can help you with editing the vehicle fields, but did you know we recently made these fields available for you to edit within the Installer App? Going forward you'll be able to make this change directly."

RHI enhancements on the way

We will continue to improve the RHI app throughout 2024 by adding support for:

A new intuitive, streamlined design
Camera swaps
Peripheral cameras

Resources

Internal

Knowledge Base:

Reveal Hardware Installer App

External

Help Center:

This content is for Verizon Connect employees. Internal only. Do not distribute.

This message was sent on behalf of the Product Team to the following people that support:

Platform: Reveal
In this country: US, AU, AT, BE, CA, FR, DE, IE, NL, NZ, UK
On these teams: Product/R&D (Global), VZC Exec Leadership, GCS, L&D/Employee Training, Solutions Architect, Hardware, Installs

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