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Kudo Board

CCMC SharePoint

Framework in Action

This edition of the Framework includes information on the following. You can read more in each section below.

• CCMC - Q2 Sticker Challenge
• Community Success - Meet the Teams: Belterra, TX and Providence, NV
• Community Financial Services - Important Invoice Reminders and Updated W-9 Form
• People Operations - Update your 401(k) Beneficiary Information
• Technology: Microsoft 365 Product Downloads & Customer Service How To Videos

Q2 Sticker Challenge

The competition is hot! Thank you to everyone who submitted designs for our Q2 sticker challenge. We had over 20 submissions and have narrowed it down to the top six. Vote for your favorite design below, and the winner will be announced in the Friday, March 29 edition of the Framework!

Option A

Option E

Option B

Option D

Option C

Option F

Spring Survey Season

4/1 - 15 - Employee Engagement Survey Opens

The CCMC employee list will be pulled on Monday, March 25. Any team members starting after this date are welcome to participate in their 90-day onboarding survey as well as the fall Employee Engagement Survey.

4/1- 15 - Client Survey Opens

Action required: update board contacts in VMS

Before the client survey launches, we run a VMS report that downloads board member contact information for all CCMC communities. We continue to see issues with inaccurate and incomplete data in this report. It's extremely important that your board members and their emails are current in the VMS web group so our clients can provide their feedback to CCMC. In addition to the client survey, this contact list is also used for client communications that come directly from CCMC and Board training invitations.

Please review and update your board contact information in VMS by 5 p.m. on Monday, March 18. For instructions on the required naming standards and creating a web group, please review the VMS Owner Accounts Cleanup document on SharePoint. To navigate to this document from the SharePoint homepage, click on the CCMC Systems button and then the VMS button. The document is linked below the VMS How to Guides section.

Customer Service - How To Make a Payment Video Series

The customer service team receives thousands of phone calls weekly from residents, and the most common questions are about the assessment payment process. The team has added six quick videos to the CCMC website to help explain the process. Please feel free to use them to help support your residents.

Videos include:

• How to register your property address
• How to add your payment method
• How to schedule a payment
• How to make a one time payment
• How to edit or cancel a payment
• How to make a payment as a guest

Photo's Wanted - Engagement Photos

Help us with an internal video and submit your engagement picture below. The picture submitted will only be used in a video as part of an internal communications project during the month of April. 

Community Success on SharePoint

Kudos, Jennifer Johnson - Desert Color

Read this awesome feedback from her Board about her BWU!

This is an incredible update and beautiful format! Thank you to you and the team for all the efforts to keep our group updated. I continue to be amazed by the amount of work that goes into Desert Color. You and your team truly make is a special place. I love seeing the new PBA faces and I hope to connect with them all at some point. Thank you, again, for all your time and efforts. They do not go unrecognized! Have a great week!

Mitch Dansie

VP of Operations, GWC Capital

New Industry Certification

Jennifer also recently gained her CMCA certification! Congratulations on continuing to cultivate your development!

Meet the Teams: Belterra & Providence

Join the teams from Belterra in Austin, Texas, and Providence in Las Vegas, Nevada, on March 21st to learn more about their community and how the team works to create meaningful experiences for residents!

Getting to Know Belterra

Thursday, March 21

9 AM (AZ Time)

Getting to Know Providence

Thursday, March 21

1 PM (AZ Time)

The preferred Browser for registration is Microsoft Edge.

Community Financial Services SharePoint

Important Invoice Reminders

Our Accounts Payable team currently has over 550 invoices in the rejected queue because the invoice was missing the community name.

What does this mean for you?

• If your invoices are not submitted correctly, they will be rejected, and your vendors will not be paid.

What can you do to resolve this issue?

• Work with your vendors to ensure the full community name that matches the VMS record is listed in the “bill to” portion of the invoice.
• If your vendors are submitting directly to invoices@ccmcnet.com, have them CC you on the email so you can double check that the invoices are correct.
• NOTE: Do not resubmit the invoice if you are copied on it. Doing so will create a duplicate invoice in the system, which will be rejected and cost CCMC money (CCMC pays per invoice imaged).
• Ensure all invoices are submitted as PDF attachments.

If you have any questions, please reach out to your community AP representative.

Updated 2024 W-9 Form

The IRS has released an updated version of the W-9 form. If you are setting up any vendors, make sure they are using the new 2024 W-9.

The new W-9 can be found on SharePoint on the Vendor Solutions page.

Monthly Financial Training

CFS Monthly Q&A - March 28 at 9 am

Do you have questions about the topics below or general community financial services questions? Join the department management team to learn and grow your financial acumen. If you have specific questions for the Q&A you would like answered, please request in the registration form!

March Topics are:

• Reviewing different delinquency reports
• Collection stages and collection hold reminders
• Builder billing
• IPS – AP (proper invoice submission)

The preferred Browser for registration is Microsoft Edge.

People Ops SharePoint

Designate your 401(k) Beneficiary Information with John Hancock

If you have not done so already, make sure you log in to your John Hancock account online and update your beneficiary information for your 401(k) account.

Please note: Previous beneficiary information set up in your Principal account did not transfer into the John Hancock account, it must be entered online with John Hancock.

Coming Soon: Dependent Care Audit

If you have a dependent (spouse, domestic partner, or child) enrolled in a CCMC medical, dental, or vision plan, you will soon be receiving a mailing containing important information regarding dependent verification. This mailing will be distributed around March 27 and will ask you to provide documentation to prove dependent eligibility.

Check it Out: Newly Created Positions!

Oh, the places you'll grow! We are excited to highlight some of our newly added positions below.

• Manager of Lifestyle Services, Estrella
• Lifestyle Associate, Babcock Ranch
• Operations Coordinator, Mountain Falls



Don't forget that all job postings are now live and updated in real-time on SharePoint under people operations.

Technology

Technology SharePoint

Microsoft 365 Office Suite Product Downloads

Did you know that, as a CCMC employee, you’re entitled to 5 Microsoft 365 Office Suite product installations? These products can be installed on additional workstations, to eliminate the need to use VPN or Remote Desktop to access email. They can also be installed on mobile and even personal devices.

To install, visit Office.com and select the “Install” button at the top right. That’s it! Follow the instructions, and you’ll have Word, Excel, PowerPoint, Outlook, and even OneDrive running quickly. More detailed instructions can be found on the Microsoft support site.

CCMC I Poll of the Week

Previous Poll of the Week Results

Do you prefer to cook or do the dishes?

• Cook - 60.5%
• Dishes - 26.6%
• Skip both and dash pass - 13%

We want to celebrate the wins and share success stories with you! Please continue to share your excitement with Communications@ccmcnet.com so we can celebrate with you.

Company Resources

Finance | People Ops | IT Help Desk | Kudoboard | Lifestyle | VMS