TODAY'S SHOW HOURS: 10am-5pm
SATURDAY CLASSES:
9:30am
Managing the Customer’s Experience
Presented by Lee V. Rush, Sherwin-Williams Automotive Finishes
11:30am
PANEL DISCUSSION: Mastering the Appraisal Clause
Panelists: Charles Bryant (AASP/NJ); Robert McDorman (Auto Claims Specialists); Barrett Smith (Auto Damage Experts, Inc.); John Walczuk, (ZB Negotiations); Moderator: Joel Gausten
1:30pm
PANEL DISCUSSION: Labor Rate 2022 & Beyond: How to Get What You’re Worth
Panelists: Jerry McNee (AASP/NJ); Lucky Papageorg (AASP/MA); Burl Richards (ABAT); Barrett Smith (Auto Damage Experts, Inc.); Sam & Richard Valenzuela (National AutoBody Research); Moderator: Joel Gausten
3:30pm
Get it STRAIGHT to CALIBRATE
Presented by: Timothy Morgan (Spanesi Americas, Inc.) and Chuck Olsen (AirPro Diagnostics)
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